ORDERING & CONTACT INFORMATION

 

To order any of our products please email us with your list & delivery address to info@oz-ebikes.com. All orders are processed via email to ensure accuracy and minimize mistakes.

 

Once we have your order email we will then send you an invoice including shipping costs, payment details, and any options available or requested. We are a GST registered business and you will receive a tax invoice with every order.

 

We endeavor to reply to all email enquiries within 24 hours except on weekends. For questions or general advice/information on our products please email us at info@oz-ebikes.com.

Payment Methods Available:

 

Direct Deposit / EFT (electronic funds transfer)

VISA or Master Card (2% fee applies)

PayPal (3.8% fee applies)

 

Please note, orders paid via paypal that are over $100.00 will not be shipped until the funds clear into our local Australian account. This can hold up your order for 2-3 days.

 

Shipping methods available for AUSTRALIA

 

Signature Parcel Post (insurance available and recommended if you have concerns about delivery in your area).

Signature Express Post (insurance available and recommended if you have concerns about delivery in your area).

Signature Express Satchels 500g-5kg (small parts orders only)

 

We pack all E-Bike kits into cardboard boxes, all parts are well packed and every system is bench tested before being shipped out. There are no DOA kits sent out from our workshop!! We do not drop-ship products directly to the customer from China etc, all stock is in Australia and is checked and plugged up before shipping out.

Oz-EBikes cannot be held liable for loss or damage to goods during shipping that are not insured, we recommend that you request insurance for your shipment if you are worried about loss or damage. By ordering from us you are agreeing to all our terms and conditions.

 

Shipping methods available for OVERSEAS

 

We can ship to most countries around the world, the main shipping methods are:

Airmail ECONOMY

Airmail STANDARD

Airmail EXPRESS

NOTE: All services can have signature on delivery added for $7.00.

 

We will endeavor to offer the best service for the weight of your package, shipments usually take 5 days on average for the express services. Oz-EBikes cannot be held liable for loss or damage to goods during shipping that are not insured, we recommend that you request insurance for your shipment if you are worried about loss or damage. By ordering from us you are agreeing to all our terms and conditions.

 

Please email us for a quote to your country.

 

 

OZ-EBIKES TERMS & CONDITIONS

 

Please send all correspondence to:

 

 

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